5 Star Products |
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| Maintenance Packages | ||
individual computers are as unique as your finger prints and our maintenance packages are tailored to meet your REQUIREMENTS, offering the coverage your system needs, level of protection you want and all at a price you can afford! All of our plans have the following key features: Priority scheduling benefits Comprehensive networking support & service quick responses & resolutions for issues as they happen. TELEPHONE Troubleshooting/ Proactive support with Bi\Monthly Onsite Maintenance Appointments – our technician will inspect & optimize your IT equipment, back-up solutions, network stability & functionality . We ensure all industry standard patches are properly installed & working. We update & configure all anti-virus, anti-spy/mal & security software packages. LENDing general support for 3rd party products (eg.. printers, external drives, routers etc..) PROVIDing onsite basic training ON new technology, products and/or services PURCHASED THROUGH US. cleaning the inside of your pc or server - a critical key point of prolonging the life & of your equipment. our 7 point inspection of internal hardware. quickly identifying your problems, eliminating them and GETting you back up! |
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| Gold | Silver | Bronze |
| Our Gold maintenance package is ideal for any clients who requIRe the most comprehensive & inclusive support available. featuring: • Priority scheduling within 8 working hours on all hardware & software issues. • 6 Hours of Monthly 5 Star Tek support (3 on-site & 3 remote) • Bi-Monthly Scheduled Prevent tive Maintenance. (1 on-site & 1Remote) • only $40.00 per additional hour, if needed !! That’s less than HALF the regular mobile rate!!! |
Our SILVER maintenance package works best for any clients who requIRe a medium level of semi-inclusive support. featuring: • Priority scheduling within 16 working hours on all hardware & software issues. • 3 Hours of Monthly 5 Star Tek support (1.5 on-site & 1.5 remote) • 1 Monthly Scheduled on-site Preventative Maintenance visit. • only $50.00 per additional hour, if needed !! That’s $35 off the regular rate!!! |
Our BRONZE maintenance package is ideal for any clients who requIRe a basic level of semi-inclusive support. featuring: • Priority scheduling within 24 working hours on all hardware & software issues. • 2 Hours of Monthly 5 Star Tek support (1 on-site & 1 remote) • 1 Monthly Scheduled on-site Preventative Maintenance visit. • only $60.00 per additional hour, if needed !! That’s $25 off the regular mobile rate!!! |
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